Shipping policy

Shipping Policy
Thank you for shopping with us! Please review our shipping guidelines below to understand how your order is processed, tracked, and delivered.
1. Order Processing Time
  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification with a tracking number once your order has officially shipped.
2. Shipping Carrier & Tracking
  • Because we partner with global fulfillment networks (including AutoDS), your items may ship via various reputable carriers depending on the fastest available route. Common carriers include Canada Post, USPS, UPS, FedEx, DHL, and YunExpress.
  • Every single order includes end-to-end tracking. You can track your package directly through the link provided in your shipping confirmation email.
3. Estimated Delivery Times
Delivery times depend on your location and the specific supplier warehouse fulfilling your item.
  • Standard Shipping: Estimated 7 to 15 business days.
  • Please note that customs processing times, postal delays, and peak holiday seasons are outside of our control and may occasionally extend these windows slightly.
4. Multiple Package Shipments
To offer you the best variety, we source items from multiple specialized fulfillment centers. If you order more than one item, your products may arrive in separate packages at slightly different times. You will receive unique tracking numbers for each package.
5. Duties, Customs, and Taxes
  • For Canadian Customers: Orders are generally routed to minimize extra costs. However, any import duties, taxes (GST/HST), or customs fees applied by your local government are the sole responsibility of the customer.
  • For International Customers: We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Incorrect Address Policy
  • It is the buyer's responsibility to ensure the shipping address is entered correctly at checkout.
  • Because our system processes orders automatically through AutoDS to ensure fast delivery, we cannot guarantee address changes can be made after an order is placed. Please contact us immediately at [Insert Your Support Email] if you notice an error.
  • We are not responsible for packages delivered to an incorrect address provided by the buyer.
7. Missing or Damaged Packages
If your tracking status shows "Delivered" but you have not received your package, please check with your local postal outlet, neighbors, or building manager first. If the item is still missing or arrived damaged, contact our support team within 7 days of the delivery date so we can open an investigation with the carrier for you.